• ISSUE 01Addressing Human Rights ViolationsFilmed on site

    A case closed is not a right restored. Local Language. Local Team. Local Resources Network.

    The formula for genuine access to remedy—bridging the gap between written rights and workplace reality.

    Illustrative archive · since 2007 18,000+field cases carried Placeholder metric · definitions below
    01 · THE FORMULA

    The formula for localised remedy

    INPUT 01Local Language
    INPUT 02Local Team
    INPUT 03Local Resources Network
    ResultAccess to Localised Remedy
    01Trust

    Local Language

    Trust & Cultural Safety

    Injustice hides in fear and dialect. Workers do not report abuse using corporate terminology or foreign helplines; they report in their native dialect, often using subtle cues. Speaking their language removes fear and unlocks the real story.

    02Presence

    Local Team

    Cultural Presence

    Offshore compliance officers cannot build floor-level trust. Our on-the-ground teams come from the same regions and understand the cultural, gender, and social dynamics that prevent workers from coming forward. Trust is earned face-to-face, on the floor, on the road, and on the line.

    03Resolution

    Local Resources Network

    Action & Resolution

    A hotline without a network is a dead end. We connect workers directly to local legal aid, health providers, worker resource centres, and factory management to resolve issues where they occur, rather than escalating into unmanaged crises.

    Key takeaway

    Remove language barriers, replace distant auditing with local presence, and back every call with a trusted network—that is how abstract rights become accessible remedy.

    02 · ISSUE FIELD

    The 10 supply chain issues we fight

    When rights fail, our localised remedy infrastructure intervenes across all 10 core categories of international standards:

    01

    Forced Labour

    Unlocking bonded workers, ending debt exploitation, and restoring mobility.

    02

    Human Trafficking

    Identifying fraudulent recruitment and liberating vulnerable workers.

    03

    Child Labour

    Safely removing underage workers and securing educational and financial compensation.

    04

    Freedom of Association

    Protecting worker voice and stopping retaliation against organisers.

    05

    Non-Discrimination

    Fighting exclusion based on gender, ethnicity, disability, or migrant status.

    06

    Sexual Misconduct

    Providing confidential, safe reporting channels and immediate protection.

    07

    Inhumane Treatment

    Ending physical abuse, verbal intimidation, and harsh disciplinary practices.

    08

    Wages & Hours

    Reclaiming withheld earnings, unpaid overtime, and illegal deductions.

    09

    Social Insurance

    Enforcing mandatory state contributions and healthcare coverage.

    10

    Occupational Health & Safety (EHS)

    Stopping unsafe working conditions and protecting injured workers.

    03

    Rights on paper, routed away from people.

    Workplace rights are rarely denied in the open. They are written into contracts, labour law, and supplier codes of conduct — and then quietly routed away from the people they belong to.

    A right you cannot reach, cannot prove, or cannot use without losing your job is not, in practice, a right. The same breakages return, year after year:

    Wages & hours
    Withheld pay, unpaid overtime, deductions no one will explain.
    Social insurance
    Contributions quietly skipped until someone needs them.
    Contracts
    Unsigned, or signatures forced under pressure.
    Grievance & retaliation
    Channels that punish the person who dares to speak.
    Supply-chain responsibility
    Harm that no single tier will own.
    Child labour
    The failure that gathers all the others.
    04

    What the field has taught us.

    Eighteen years on the floor change what you see — these are the conclusions the field forced on us.

    01

    The workplace is not a project site.

    It is where rights, responsibility, power and remedy actually land.

    02

    Risk hides in the seams, not in the policy.

    Recruitment fees, what a contract quietly waives, untracked overtime, the moment a grievance turns into retaliation, the tier where responsibility gets lost — that is where harm lives.

    03

    An incident is not an event. It is a sample.

    One missing wage looks like bad luck. The same case, again and again, is the structure showing itself.

    04

    Remedy is not closure.

    "Handled" can leave every condition intact. A right is only restored when the mechanism that failed is changed.

    Case files
    Seen once, an incident. Across the archive, a structure.

    Cases are not misfortunes — they are evidence. A small, anonymised sample; click any entry to open the file.

    View the case archive ↓
    HS · SI-013Social insurance
    Three strikes over unpaid social insurance. The gap was communication, not refusal — the factory repaid the omitted contributions and the strike was averted.
    OutcomeOmitted contributions repaid
    Resolved
    HS · CL-018Child labour
    A worker’s worry surfaced a girl under 18 on another line. The internal channel had failed her repeatedly before the call reached us.
    OutcomeCompensated · returned home
    Resolved
    DG · CL-25/15YChild labour · cluster
    Twenty-five child-labour cases in one industrial cluster — read together, not as isolated rescues but as a structure to be changed.
    ShiftRescue → lasting remedy
    Pattern

    Names, workplaces and identifiers redacted. Each entry opens the fuller file.

    03 · Evidence ledger

    Data and case proof

    Illustrative placeholder · not programme reporting
    Illustrative figure · volume 18,000+ Field cases carried across Asian supply chains since 2007 Replace with verified de-duplicated case total
    Illustrative figure · access 17 Languages and dialects used in worker-facing case support Replace with verified language register
    Illustrative figure · remedy £3.6M+ Withheld wages and social insurance contributions restored Replace with finance-verified amount received
    Measurement basis

    The figures above demonstrate the intended evidence format only. Before publication, each number must be rebuilt from the source records using the same definitions below.

    1. 01 Reporting period

      Illustrative period: January 2007–December 2025. The final page must state the latest closed reporting date and must not mix partial-year figures with full-year totals without a visible note.

    2. 02 Field case volume

      Count one formally opened case record once. Multiple workers affected by the same recorded matter remain one case unless separate case files were opened. Follow-ups and repeat contacts are not new cases; confirmed duplicates are consolidated.

    3. 03 Languages and dialects

      Count a language or dialect only where worker-facing intake, consent, case communication or referral was delivered in it. Translation of a document without direct worker support does not qualify.

    4. 04 Financial remedy restored

      Count withheld wages, overtime, benefits and statutory social-insurance contributions only after receipt by the worker or credit to the worker’s statutory account is verified. Exclude promised settlements, penalties, programme costs and non-financial remedies. Convert each verified payment to GBP using the transaction-date exchange rate.

    5. 05 Sample boundary

      Include supply-chain cases recorded through Inno-managed or locally delivered grievance and remedy channels. Exclude general enquiries, training attendance, outreach reach and unverified third-party referrals.

    Publication gate

    Status: awaiting verification. Replace all three illustrative figures only after the de-duplicated case register, language register and payment evidence reconcile. Keep the reporting period and any known coverage gaps visible beside the final data.

    Remedy is not closing the case. It is putting the right back in the person's hands — and changing the mechanism that let it slip.

    An effective non-judicial grievance mechanism works as early warning, not aftermath: it reaches workers before a crisis, and it holds factories and buyers to a response — turning "the problem was handled" into "the right was restored."

    05

    A standard only matters if it reaches the floor.

    Policies and codes are not in short supply. What is missing is the route from a written right to a remedy a worker can actually use. Building that route, on the floor where harm happens, is the work.

    FAQ

    Asked plainly, answered plainly.

    What does “access to remedy” mean in supply chains?

    It means a worker whose rights fail can actually reach a route that puts things right — repayment, reinstatement, protection from retaliation, and change to the mechanism that failed. Inno has carried supply-chain cases along that route since 2007, through its independent Handshake Worker’s Hotline.

    Why do grievance mechanisms fail workers?

    Most fail on trust: workers do not use channels that run through the hierarchy they would be complaining about, or that have punished previous users. Our position: a channel is real only when the floor sees that the last person who used it is still safe and still employed.

    Issue in action

    What we say, and push, on this.

    These publication records are being prepared for release; links will be added once their public sources are verified.

    Report

    Localising remedy in supply chains

    How remedy has to work in local language, law, and relationships — not only at headquarters.

    Public link forthcoming
    Campaign

    #Say Enough to Child Labour in the Supply Chains

    A standing campaign turning repeated cases into a public demand.

    Public link forthcoming
    LinkedIn

    Why social insurance should be a key concern for companies sourcing from China

    A field-informed argument for buyers, in the language partners use.

    Public link forthcoming
    WeChat 公众号

    从现场看劳权与补救

    A related Chinese-language field article is being prepared for publication.

    Public link forthcoming
    Closing position

    A case closed is not a right restored.

    A wage can be repaid while the system that withheld it stays broken. A complaint can be handled while the channel that failed remains dangerous.

    That gap is where we work.

    Our localised grievance infrastructure acts as an early warning system rather than an aftermath handler. We do not just close files; we ensure the last worker who used the channel is still safe, still employed, and that the mechanism that failed them is rebuilt so it never fails the next person.

    Field ContactSafe, Local Dialogue
    Worker VoiceUnfiltered Truth
    Remedy RouteRestored Right & System Change
    “Remedy is not closing the case. It is putting the right back in the person's hands—and changing the mechanism that let it slip.”

    See how this becomes daily practice.

    Handshake Worker's HotlinePartner with us
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